When your hosting supplier provides live chat support, you are able to speak to an agent live and find out helpful info or get a problem resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with access to the web, so that you will not pay any rates if you're in another country or state. In addition, it is a lot easier to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party over the phone. The live chat is also a faster way to contact your hosting service provider's support crew compared to using a ticketing system. What's more, if some situation needs a bit more time to be dealt with, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible if you're on the phone.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we supply for all our cloud website hosting plans, we've live chat support that is online all the time, even on holidays. You will be able to contact us regardless if you already own an account or not, because we can help you with nearly anything, ranging from supplying you with common information regarding our services if you are not our customer yet and you're interested in purchasing one of our plans, to helping you with setting up an e-mail account in an e-mail client. Some issues are more technical and time-consuming, which means that you will need to take advantage of the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so that whenever you have any questions regarding our semi-dedicated plans, you are able to contact our customer care team anytime regardless of whether you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and difficulties, but we are able to help you with many technical questions as well. We will help you select the optimal package for your web sites in case you do not have an account yet, we can answer all the billing questions or concerns you may have or we can help you with installing your new email address on your computer or smart phone - all of this will be done in a timely manner because our live chat service is accessible all day long, each and every day. Whenever you want help, you are able to talk with an agent and save a long time.