When your hosting supplier provides live chat support, you are able to speak to an agent live and find out helpful info or get a problem resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you will need only a computer with access to the web, so that you will not pay any rates if you're in another country or state. In addition, it is a lot easier to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes hard to give to the other party over the phone. The live chat is also a faster way to contact your hosting service provider's support crew compared to using a ticketing system. What's more, if some situation needs a bit more time to be dealt with, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible if you're on the phone.