Tech Support Channels
A One–Hour Response Guarantee
Every single assistance request you send to us will be attended to within maximum one hour. In case your trouble ticket or e–mail needs additional assistance from an admin, we will forward it and leave a comment to notify you that your issue is being examined. If you make use of our Managed Servers package, all of the services included there will be performed at a time of your preference.
An Exceptional Client Care Service
Should you need any assistance with our Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, don’t hesitate to contact our tech support staff at any time through the ticketing system. Furthermore, in case you need help managing your dedicated server, you can order the Managed Servers package, which includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting services, backup storage space, etcetera.
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with an in–depth knowledge base, which features comprehensive explanations of its features and functionalities. Additionally, we have shot detailed video tutorials that will further explain to you how to carry out a given operation or troubleshoot a typically experienced problem. The educational articles and the tutorial videos are readily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.