You'll find plenty of cloud website hosting companies on the market today, but many of them are resellers who have restricted resources, especially in terms of support. One way to distinguish them is the option to reach the company over the telephone. The level of support that you will have through this particular channel of communication varies depending on the provider - some offer expert phone support, while others offer basic and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved with a support ticket, particularly if the situation needs to be escalated. However, it's good to know that you can reach your web hosting supplier as there're a lot of small-scale issues which can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you are able to get additional info about the services before you become a customer.
Phone Support in Cloud Website Hosting
Because we have live phone support 14 hours daily, you have the option to get in touch with us and talk with our customer support agents to get more info about all of the cloud website hosting plans that we supply and ensure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we now have phone numbers on 3 continents and you can call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you will be able to phone us about general and billing matters, and even about some technical issues. In case the trouble is strictly technical or it needs more time to handle, you'll have to use our ticketing system, which will enable both you and our tech support crew to track the info given by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you would like to know more about the plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more technical problems could require a ticket to give time to our tech support crew to investigate, we'll help you with a range of tech questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have a global number where you can contact us.