If you ever face a problem with your site and are incapable of dealing with it, ask the respective web hosting company’s technical support staff to assist you to bring the website back online. A prompt resolution would be best, but a lot of hosting companies respond within twenty four hours or even more, particularly if you’re doing business with a reseller. Even if the problem can be sorted out without much effort, your website may not function properly or it may not be available at all for a long period, so you may lose potential clients because it is extremely unlikely that anybody would willingly return to a broken site. Therefore, you need to make sure not only that you can reach your web hosting company, but also that they can respond and assist you in a well-timed manner. If a web application update doesn’t go as planned or you delete something unintendedly, for instance, the site must be fixed swiftly so as to avoid long unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using any of our cloud website hosting plans and you’ve got a query or face some problem, you can get in touch with us 24/7/365 by opening a customer support ticket or by sending an e-mail and we’ll make sure that you receive a reply in less than sixty minutes. If the issue can be sorted out, we will do it before we reply to you, whereas in case there’s something that you need to do on your end, we will give you all the needed information – what settings to check, what possible solutions to try, etc. Typically, you will obtain an answer within maximum half an hour, which goes to say that waiting around for hours on end or even for more than 1 day to receive help is something unthinkable. Our one-hour response time guarantee applies to any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we recognize exactly how important it is to obtain timely help, we promise that you will never have to wait for more than sixty minutes to get a response to any ticket that you open from your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of what its nature is – billing, general or technical. Also, our technical and client support staff is available 24-7-365, which goes to say that even if you open a ticket during national holidays, you’ll always get a fast response, which will contain the answer to a query, the solution to a complication or the information required to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never have to spend an entire day hanging around waiting for an answer like you would with plenty of other hosting providers.