In case you’ve purchased a hosting package and you have some inquiries with regards to a particular feature/function, or if you have confronted a certain complication and you require assistance, you should be able to touch base with the respective help desk support team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the most efficient way to handle an issue most often is to open a ticket. This mode of communication makes the responses exchanged by both parties simple to follow and enables the technical support staff representatives to escalate the issue in case, for instance, a server admin must get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you must use at least two separate accounts to get in touch with the tech support team and to actually administer the hosting space. Non-stop switching from one account to the other could often be a headache, not to mention the fact that it requires a very long time for the majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our cloud website hosting plans is not separate from the hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any particular time with only a couple of clicks of the mouse, without ever signing out of your hosting account. The ticketing system features a quick-search box, so you can track the status of practically any ticket that you have already sent, if you need it. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to handle a specific issue even before you send a ticket. The ticket response time is no more than 60 minutes, which means that you can obtain swift assistance at any particular time and if our customer support team recommends that you do something inside your hosting account, you can do it right away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans
, was created with the notion that you should be able to manage everything related to your semi-dedicated account in one single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or experience an issue, you can touch base with our client service team members on the spur of the moment without the need to go through some other system. You can search through your files or check a variety of settings within your account whilst submitting a new ticket or reading the answer to an old one. If you have many tickets and you would like to track down a given one, you can take advantage of the clever search functionality, which is available in the Help section. We will make sure you receive a reply within the hour irrespective of the essence of your question or problem.