In case you’ve purchased a hosting package and you have some inquiries with regards to a particular feature/function, or if you have confronted a certain complication and you require assistance, you should be able to touch base with the respective help desk support team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because the most efficient way to handle an issue most often is to open a ticket. This mode of communication makes the responses exchanged by both parties simple to follow and enables the technical support staff representatives to escalate the issue in case, for instance, a server admin must get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you must use at least two separate accounts to get in touch with the tech support team and to actually administer the hosting space. Non-stop switching from one account to the other could often be a headache, not to mention the fact that it requires a very long time for the majority of web hosting companies to reply to ticket requests.