Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
When you obtain your own web server, you shall have more liberty as to what you'll be able to install and run when compared to a shared web hosting account. With a shared service, you have access simply to your own account, so you aren't able to install server-side software. Even though this is not a problem for the majority of script-driven programs, there are a few which have specific requirements and need certain software to be present on the server either for some additional features or for them to work at all. In the event that you have experience, you will not have any problems to run the hosting server, but if you do not, you may simply not have the knowledge to deal with everything and use the script apps you want. If that's the case, you'll be able to use our Installation & Troubleshooting upgrade, which means that our system admins can set up everything for you and assist you with any problems that you may encounter.
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Installation and Troubleshooting in VPS Servers
The upgrade is obtainable with all
VPS server solutions which we offer and you could add it either during the signup or at any time later on through your billing CP. It includes an hour of custom work on your web server, so our administrators can help you with software installation or setup. They could furthermore troubleshoot any piece of software that you have already installed in case it does not work efficiently, so you'll not have to waste time to discover what's wrong as they can assist you in a very quick and qualified way. As this is a one-time upgrade, you'll be able to get it only when you need it and if a certain task takes a shorter period, the rest of the minutes will be available for the future and shall not be reset in the end of the month. This upgrade is beneficial if you are unable to do something by yourself or in case you have our Managed Services upgrade, but the half an hour of custom work it features are not enough for a particular task.
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Installation and Troubleshooting in Dedicated Servers
In case you require our upgrade for any reason, you can add it to your
dedicated server with a couple of clicks through the billing CP or if you will require some custom work on the server the moment it is put in place, you can obtain the upgrade during the signup process and tell us what do you require to be done, so everything shall be ready once your web server is operational. 60 minutes of custom work are added to your account each time you obtain the upgrade, so you can employ this service as often as you require. If some task needs less time to be finished, you will not lose the remaining minutes and they shall be available for future tasks. Our upgrade will enable you to focus on building and advertising your sites without spending time on maintaining the dedicated web server or the software set up on it. You can employ it if you also use our Managed Services upgrade, but the 30 min it provides are not sufficient to complete all tasks that you require.