24/7 Customer Support
Find out more about customer support and why it's hard to discover an website hosting provider which can offer top-class support.
The support that you will get from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical problem with a current account. Prompt and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real website hosting supplier and not from some reseller. If you obtain a hosting account from a company that does not own its servers and it can't access them immediately, it is very likely that you'll wait for a day or two to get a response to any kind of question, thus your sites may remain offline for a long time. In comparison, a company which offers numerous ways of communication and has a support team that is available at any time will assist you to right away and help you reduce or entirely avoid any downtime and potential losses.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you are able to take advantage of our 24/7 tech support services even on public holidays. Your web sites will be available constantly and so will we. With numerous connection options, you're able to select the easiest way to get in touch with us and learn more about our services if you don't have an account yet, or request assistance in case you are already one of our customers. You're able to give us a call, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature 1-hour reply time guarantee, even though it rarely takes more than 20 minutes to receive assistance irrespective of the complexity of the issue. Using our customer and technical support services, we'll be there for you every time you need us, not several days later.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forany difficulties and questions regarding the pre-installed software your server is equipped with. If you have not acquired a VPS server
package yet, you will be able to learn much more about our services by giving us a telephone call or by employing our live chat service. For more tech problems, you're able to send an email or open a support ticket from your billing Control Panel and you will receive assistance within less than one hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally doesn't exceed thirty minutes. In case you'd like to have assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade which you can add to each VPS plan and our administrators will assist you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we supply come with 24/7 support through different methods of communication and with a one-hour max reply time guarantee. If you want to find out more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers that we have globally or you may use our live chat support and consult with a live representative. For solely tech difficulties that require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to monitor a certain issue. The response time for them rarely exceeds half an hour, which means that you can forget all about having to wait for an entire day so as to receive assistance. Our support service is available for any kind of server-related issues, including the pre-installed software. When you'd like to receive help with third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all of the plans.